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Privacy Policy & Terms of Sale

Privacy Policy

Our privacy policy

Last updated: 11 December 2020

This privacy policy describes how Thomas & Owliver collects and processes personal information through this website or our services (together, "Thomas & Owliver.")

Controller of personal information: Thomas & Owliver, c/o PULSAR, Unit 2c, Eagle Road, Redditch, B98 9HF ("Thomas & Owliver"), is the data controller of personal information collected and processed through Thomas & Owliver.

What Personal Information we collect

We collect your personal information in order to provide and continually improve Thomas & Owliver. The types of information we gather include:

  • Information you give us: we receive and store information you provide us when you use Thomas & Owliver Services. For example, your name and address, purchases you make, payment details, competition entries, survey responses, reviews and messages you send us.

  • Automatic information: we automatically receive and store certain types of information when you use Thomas & Owliver Services, including information about how you've used the site and what services you've interacted with. Like many websites, we use "cookies" and other unique identifiers, and we obtain certain types of information when your device accesses our website or other content served on our behalf on other websites (see below: “What about cookies?”).

  • Information from other sources: we might receive information about you from other sources. For example, we may receive credit history information in order to help prevent and detect fraud, or payment confirmations from payment processors.


Purposes for which we process your personal information

We process your personal information to operate, provide, and improve the Thomas & Owliver. These purposes include:

  • Purchase and delivery of products and services (e.g. processing payments and communicating with you about your orders, or for administrative or operational reasons relating to our service).

  • Recommendations and personalisation (e.g. to recommend products that might be of interest to you, and to personalise your experience).

  • Provide, troubleshoot, and improve Thomas & Owliver, and for internal record keeping.

  • Comply with legal obligations. In certain cases, we have a legal obligation to collect and process your personal information.

  • Communicate with you. We use your personal information to communicate with you in relation to tThomas & Owliver via different channels (e.g., by phone, email, chat).

  • Advertising. We use your personal information to display interest-based ads for features, products, and services that might be of interest to you. To learn more, please read our Interest-Based Ads notice.

  • Fraud Prevention and Credit Risks. We process personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Thomas & Owliver, and others. We may also use scoring methods to assess and manage credit risks.

  • Purposes for which we seek your consent. We may also ask for your consent to process your personal information for a specific purpose that we communicate to you. When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop processing of your data for that purpose.

  • We may periodically send promotional email about new products, special offers, or other information we think you may find interesting. Please see “Controlling your personal information” for further information, including how you may opt out of receiving promotional emails.

  • From time to time we may contact you for market research purposes.


Do we share your personal information?

Information about our customers is an important part of our business and we are not in the business of selling our customers' personal information to others. Thomas & Owliver shares our customers' personal information only as described below, provided they follow practices at least as protective as those described in this Privacy Policy.

  • Transactions involving third parties: We may offer services or sell product lines jointly with third party businesses, such as discount codes provided by third parties. You can tell when a third party is involved in your transactions and we share customer information related to those transactions with that third party to the extent needed to provide you with the relevant service.

  • Protection of Thomas & Owliver and others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms & Conditions and other agreements; or protect the rights, property, or safety of Thomas & Owliver, our users, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

  • Business Transfers: If we make a sale or transfer of assets or are otherwise involved in a merger or business / asset transfer, we may transfer your personal information to one or more third parties as part of that transaction.


Other than as set out above, you will receive notice when personal information about you might be shared with third parties and you will have an opportunity to choose not to share the information.

How long do we keep your personal information?

We keep your personal information for as long as is necessary to enable your continued use of the Thomas & Owliver, for as long as it is required in order to fulfil the relevant purposes described in this Privacy Policy, as may be permitted by law such as for tax and accounting purposes, or as otherwise communicated to you. If you delete your account, any reviews you have written will not be deleted but default to 'anonymous'. For example, we retain your transaction history so that you can review past purchases (and repeat orders if desired) and what addresses you have shipped orders to, and to improve the relevancy of products and content we recommend.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

What about cookies?

To enable our systems to recognise your browser or device and to provide Thomas & Owliver to you, we use cookies. For more information about cookies and how we use them, please read our Cookies notice.

What about third-party advertisers and links to other websites?

Our website may include third-party advertising and contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Third party advertising partners may collect information about you when you interact with their content, advertising, and services. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

If you have any question or objection as to how we collect and process your personal information, please visit our Contact us page. Please also note:

  • If you are a registered user, you can update your personal information by logging in to your account.

  • If you don't want to receive e-mail or other communication from us, you can change your contact preferences by simply clicking "My Account" at the top of the page and click "My contact preferences". If you do not want to receive commercial marketing communications from us, please select your choices by using the boxes available on that page. You will also have the ability to opt-out of receiving marketing communications from us by using the “unsubscribe” button within any e-mails. Please note you will still receive transactional emails from us (such as, emails about purchases you have made). For anything else, please Contact us.

  • Subject to applicable law, you have the right to request access to, correct, and delete your personal data, and to ask for data portability. You may also object to our processing of your personal data or ask that we restrict the processing of your personal data in certain instances. If you wish to do any of these things, please write to or email us via the Contact us page as soon as possible, or at the above address.


Are Children Allowed to buy from Thomas & Owliver?

Thomas & Owliver doesn't sell products for purchase by children. We sell children's products for purchase by adults. If you're under 18, you may use Thomas & Owliver Services only with the involvement of a parent or guardian.


Contacts, Notices & Revisions

If you have any requests concerning your personal information or any queries with regard to our processing please contact us via the Contact us page. You can file a complaint with our supervisory authority, the Information Commissioner's Office or with your local supervisory authority.

Our business changes constantly and our Privacy Policy will change too. You should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account.

Terms of Sale

Your details

  1. When you register with Thomas & Owliver website, you will be required to choose a contact email address and password. You are responsible for all sessions and transactions made using these details. You should keep your password safe and not disclose it to anyone. You should change it immediately if you feel it has been compromised.

  2. If any of your details change, such as your credit card billing address, you must inform Thomas & Owliver as soon as possible. You may update your details by signing into your account on Thomas & Owliver website, and updating your online wallet.

  3. Please see our Privacy Policy and our Cookies Notice to understand how we collect and process your personal information through Thomas & Owliver website and services.

The contract between us

  1. Any contract for purchases made through Thomas & Owliver website will be with Praybourne Ltd (company registration number 1421991) whose registered office is situated at Unit 2c, Eagle Road, Redditch, Worcestershire, B98 9HF . 

  2. Thomas & Owliver must receive payment of the whole of the price for the goods that you order before your order can be processed. Payment of the advertised price will be taken at the point of order. Charging your payment method does not mean that an order has been accepted by Thomas & Owliver. Once payment has been processed, Thomas & Owliver will confirm that your order has been received by sending an email to you at the email address you provide. The email will include your name, the order number and the total price charged. TThomas & Owliver acceptance of your order (which will happen when Thomas & Owliver despatches your order) brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

  3. Thomas & Owliver will not process any orders in the case of errors or inaccuracies regarding the goods (including the advertised price of the goods) appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by email and reserve the right to cancel your order.

  4. This Site is strictly for personal and non-commercial use. You agree not to use the site for commercial or business purposes or to place orders which will be, or are being, sold on to a third party. If you are suspected of using the site in any of these ways then we reserve the right to withdraw from any relevant contract(s) and cancel your order(s).

Your right of cancellation

  1. If you are an individual and are not buying goods on behalf of a business, you can cancel your order without giving any reason within 14 days from the day on which you receive your items (or the last item if they were shipped separately). You must notify us of your cancellation. You can notify us through our online contact form or by completing this online cancellation form.

  2. You will be responsible for the cost of returning the item to us, unless we delivered it to you in error or it is faulty. You must send the item back to us no later than 14 days from the day on which you notified us of your cancellation, by following the instructions we send you.

  3. We will refund the price of the item no later than 14 days from the day on which we receive the item back from you or, if earlier, the day on which you provide evidence reasonably acceptable to us that you have sent the item back. We'll refund the same means of payment as you used to make your purchase.


Availability of goods you order
If Thomas & Owliver has insufficient stock to deliver the goods ordered by you we will notify you as soon as possible and any sum debited by Thomas & Owliver from your payment method will be credited to your account and Thomas & Owliver will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. Thomas & Owliver will not be obliged to offer any additional compensation or to supply the goods in this situation. Please note: we endeavour to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price, and subject to availability. We update our website as quickly as we can to minimise disappointment. The process of updating the website when goods have sold out at promotional price may take a few hours. Please note that the price the goods are offered for are as displayed in your online basket, but that is subject to the rest of these terms.

Delivery of goods to you
Thomas & Owliver will post, or arrange a courier on your behalf, for the goods ordered by you to the person and address you give Thomas & Owliver at the time you make your order. Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of dispatch of the order. All delivery times quoted on the web site are estimates only, based on availability, normal processing and delivery companies. You will become the owner of the goods you have ordered when the goods are dispatched to you from our distribution centre.

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